1.1 We are Carefree Heat and we are committed to protecting and respecting your privacy when you are visiting any website maintained by us including without limitation the website at www.carefreeheat.co.uk and our Facebook, Google+ and Twitter communicating electronically with us.
1.2 There may also be opportunities within the Website to provide additional information. We may use the information you provide us along with your browsing details, to provide you with a better experience when using the Website. We will always provide you with the opportunity to opt out of receiving any communication via email.
1.3 We may also ask you for information from time to time including when you report a problem with our Website.
1.4 If you contact us, we may keep a record of that correspondence.
1.5 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to check aggregate information provided to us by our suppliers. To the extent required we may provide this information to third parties. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
1.6 You might find links to third party websites on the Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
2.1 We use Google Analytics tracking on our website in order to track and maintain our service and ensure that we are providing the best possible service that we can. As part of the Analytics tracking we also make use of the Display Advertising features included with the application. If you do not like/agree with having certain details tracked then you are free to opt out. If you would like to opt out If you would like to opt out please visit the Ad Settings page of your Google account.
2.2 In light of the above we can confirm that we will not merge any data collected prior to this notice by the DoubleClick cookie unless you have given your consent. If you would like more information on opting out of services provided by Google Analytics please see further information on the Google Analytics opt-out browser add-on .
2.3 In addition to the above we also make use of the Google Analytics Demographic and Interest reporting features. These features enable us to monitor the age, gender and interest information on our visitors. In turn, this information enables us to fine tune our website to provide the best information, help, advice and products to our users so that our users continue to get the best possible use and service from our website.
3.1 The Act gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
3.2 The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We always charge correctly and fairly according to our quoted rates and our policy on overcharging is unequivocal. But in the unlikely event that any of our engineers ever do deliberately disregard this policy they will be dismissed, and a refund will be made.
We will always take responsibility in the unlikely event that work is not carried out to our standards. If you are unhappy please call our call centre, we will try to resolve your issue by sending an engineer back, or a technical service manager, at a time that is convenient to you.
Carefree Heat will never carry out any unnecessary work or talk customers into any work that is not needed under any circumstances.
All of our workmanship carries the company's written 12 month guarantee for your peace of mind.
Covered by manufactures’ guarantee.